Of all the available International couriers, I believe Fedex is the most reliable for deliveries,for tracking items correcting errors and billing mistakes, but there are restrictions and problems you need to be aware of when using their service. Fedex and the USFDA delays the shipping of the AI kits usually by 24 hours while it "is inspected". The USFDA does not approve of breeders doing 'AI's'. Therefore it is labelled as 'kennel supplies' rather than AI kits for that reason. If delivery of a shipment is delayed for any reason other than a Fedex error,Fedex will NOT refund the shipping charge. If the delay was due to customs delay or a weather condition, Fedex will NOT refund the shipping charges. Fedex will not refund the shipping expense or replace the contents unless a: there was a Fedex error and b: the item was insured. Fedex will cancel shipping charges and reimburse the value of the contents up to a value of $100.00 if the shipment is lost. Extra insurance will be added to your invoice for orders over $100.00 Fedex will cancel shipping charges if the package is not delivered in the designated time frame. Pinnacle Pet Supply is not liable for re-imbursing the Fedex charge unless I have made an error in addressing the shipment. Generally, Fedex is reliable, but coping with their occasional weather and customs delays can be very frustrating for everyone. I encourage all purchasers to plan ahead and use Expressusa (Canada Post) instead of Fedex, if time permits. The delay usually results from US Customs clearing the AI Kits The clearance can be unpredictable and I cannot do anything but wait. and Saturday deliveries can be a problem. Pinnacle Pet Supply Marilyn Brotherton |